Senior Product Manager developing industry - leading products for mobile and audio solutions at Logitech. Collaborating with cross - functional teams and leading product launches for the global market.
About the role
- Product Manager focused on building scams identification and resolution experiences for CommBank customers. Collaborating with various teams to enhance customer safety and reduce scam harm.
Responsibilities
- You will help build scalable scams identification, lodgement and resolution experiences at pace, in a changing regulatory landscape.
- You’ll work end-to-end across all channels, partnering closely with GFMS, Risk, Operations, Legal/Compliance and Technology.
- Own and evolve the scam report experience and roadmap (journey, controls, servicing pathways, tooling and comms)
- Translate regulatory and industry requirements into clear problem statements, measurable outcomes and delivery increments
- Partner with Operations to design workable processes, triage and workflows; identify simplification and automation opportunities
- Use data and insights to diagnose failure demand, prioritise initiatives, and measure improvements (e.g., resolution time, rework, complaint volumes, loss outcomes)
- Facilitate continuous discovery with customers and frontline colleagues (interviews, service design, analysis of contacts and complaints)
- Drive alignment across stakeholders; prepare decision packs and engage in governance forums as required
Requirements
- Experience as a Product Manager (or similar), ideally in financial services, with experience in scams (preferred) and/or complaints or servicing journeys
- Strong problem framing and discovery practice (hypotheses, experiments, learning loops) and comfort working iteratively
- A customer-first mindset paired with a strong risk lens; ability to navigate policy, controls and governance
- Ability to analyse data, uncover root causes, and drive outcomes across complex stakeholder groups
- Excellent communication and influencing skills; ability to work across Technology, Operations and Risk
- Tertiary qualification in business or a related discipline (preferred)
- Risk Mindset: All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks.
Benefits
- Permanent full-time
- Two roles available
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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