Service & governance: SLAs/SLOs, ITSM alignment, risk/compliance
Requirements
Product Owner – Cloud Services (AWS & Azure)
Owned the AWS & Azure services roadmap (e.g., landing zone, identity, networking, observability, backup/DR, cost governance), aligning priorities to business strategy and customer outcomes.
Defined and maintained a prioritised backlog: epics/user stories, set acceptance criteria, and ensured the team delivered against a clear Definition of Done.
Partnered with architecture, developers, security, and operations to shape solution designs, guardrails, and service standards (security, availability, supportability, and cost).
Established product metrics and reporting (adoption, lead time, change success, incident trends), using insights to drive continual improvement.
Led stakeholder engagement and governance: facilitated workshops, managed expectations, communicated release notes, and drove decisions on trade-offs, scope, and timelines.
Ensured operational readiness for releases: runbooks, monitoring/alerting, access and support processes, and handover to service teams where applicable.
Benefits
Employee benefits, recognition, and wellbeing platform
Career growth via succession planning, internal promotions, and mentorship opportunities
Ongoing investment in professional development through industry and technology certifications, and study assistance
Mental health support through our Employee Assistance Program
Support for family and caring responsibilities, including paid parental leave
Employee referral program, with monetary incentives offered
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