Senior Manager responsible for digital product management and AI in luxury fashion e-commerce. Leading product vision, strategy, and cross-functional collaboration for customer experiences.
Responsibilities
Own the creation of innovative, customer-centric digital experiences across our global brands within your regions.
Define, champion, and execute a clear product vision and multi-year roadmap for the global digital platform in their region, aligned to customer needs and business KPIs.
Continuously assess customer needs, geo-specific market trends, and competitive insights to evolve product strategy and improve Net Promoter Score (NPS).
Identify, assess, and prioritize initiatives that address customer pain points and deliver measurable business value.
Champion customer empathy and data-driven decision-making by leveraging analytics, A/B testing, experimentation, and voice-of-customer insights.
Monitor and optimize product performance against expectations, continuously improving both product outcomes and operational efficiency.
Partner closely with engineering, design, marketing, customer experience, regional digital teams, and third-party vendors to bring ideas to life.
Influence and align senior leadership by clearly communicating product vision, strategy, trade-offs, and impact.
Requirements
Bachelor’s degree with 7+ years of experience in digital product management
Strong understanding of digital platforms and technologies including Product Information Management (PIM) and Content Management System (CMS);
Proven ability to define product strategy and translate customer needs into actionable roadmaps
Experience with user research, analytics, experimentation, and A/B testing in an agile/scrum environment.
Strong analytical mindset with comfort using data and AI tools to inform decisions.
Hands-on builder mentality—able to seamlessly shift between strategy and execution.
Exceptional written and verbal communication skills
Demonstrated success operating in ambiguous, fast-paced, and global environments.
Strong people leadership skills, including hiring, coaching, and developing high-performing teams.
Ability to collaborate and influence across diverse functions and leadership levels in a matrixed organization.
High attention to detail and ability to manage multiple competing priorities with minimal supervision.
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