Field Service Engineer providing customer support for analyzer and measurement systems in the Pulp & Paper manufacturing process. Requires strong technical skills and extensive field experience with travel expectations up to 75%.
About the role
- Sr. Principal, Field Applications Engineer position focusing on optical communications products. Supporting major customers in the San Francisco Bay Area with technical expertise.
Responsibilities
- Provide application, test, and quality support for key customers in the SF Bay Area for Coherent’s optical communications products
- Support customer qualifications of Coherent products
- Engage in discussion with customers and respond to direct technical inquiries
- Drive customer product test and reliability requirements through the internal Coherent organization
- Write Application Notes and white papers relevant to product application and test
- Prepare and deliver product application presentations to customers and internal organization as appropriate
- Analyze customer specifications and establish gap analyses
- Provide customer system design feedback to both marketing and engineering
- Provide occasional technical and customer support at trade shows as needed
- Work as a team member with other FAEs worldwide
Requirements
- BS in engineering/sciences
- 2 years in the communications industry with working experience in technical positions
- Customer-facing experience a plus
- Problem solving and hands-on skills related to electronic/electrical, mechanical, and/or photonics
Benefits
- Normal office conditions
- Occasional light lifting (max 25 lbs)
- Adherence to company’s values (ICARE)
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