Business Systems Support Analyst at Culligan Water Ireland providing support for CRM and finance systems. Responsibilities include user support, data integrity, training, and stakeholder management.
About the role
- IT Support Technician supporting SaaS software transformation for a recognized editor. Engaging in preparation, installation, and support in the jewelry and watchmaking sector.
Responsibilities
- Preparation and deployment of hardware environments: workstations (Windows), printers (laser, inkjet, thermal), business peripherals (scanners, scales, POS terminals depending on context)
- Remote installation
- Infrastructure support (Level 1 and Level 2): diagnosis and resolution of issues
- Operation and maintenance of system and network environments (Windows workstations, local networks (LAN, VPN, ISP routers), backups)
- Documentation and knowledge transfer
Requirements
- Minimum Bac+2 (two-year postsecondary) degree in IT
- Prior experience in a similar role, ideally within a software publisher/vendor
- Proficiency in Level 1 hardware and software support
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