Industry Services Consultant at Ricoh focusing on strategic healthcare solutions delivery. Collaborating with leadership to execute industry strategies and drive revenue growth through consultative selling.
About the role
- O2C Analyst responsible for investigating and resolving customer claims handling finances for multinational clients. Collaborating cross-functionally to maintain stakeholder relationships and compliance with internal controls.
Responsibilities
- Claims Investigation & Resolution: Review and validate customer claims related to pricing, damages, delivery issues, or incorrect invoicing etc.
- Liaise directly with French-speaking customers and internal teams to gather documentation, evidence, and approvals.
- Ensure claims are processed in line with company policies and agreed timelines.
- Work closely with O2C Manager on complex issues until a resolution is reached.
- Financial Accuracy & Compliance: Post credit notes, adjustments, or other financial entries accurately in the ERP system (D365 preferred).
- Maintain supporting documentation for audit and compliance purposes.
- Adhere to internal controls and governance frameworks.
- Cross-functional Collaboration: Work closely with Sales, Supply Chain, Customer Service, and outsourced O2C teams to resolve disputes and improve processes.
- Support communication between the company and its outsourced service providers in relation to French market claims.
- Provide proactive updates and status reports to stakeholders.
- Process Improvement & Reporting: Identify trends and recurring issues in claims to recommend preventive measures.
- Contribute to continuous improvement projects aimed at streamlining O2C processes.
- Prepare reports and trackers for claims status, ageing, and resolution KPIs.
Requirements
- Bachelor’s degree in Finance, Business Administration, Accounting, or related discipline (or equivalent experience).
- 2–4 years’ experience in Order-to-Cash, Accounts Receivable, customer claims or deduction management in a multinational environment.
- Fluent in French, Spanish or German (spoken and written) and English.
- Working knowledge of ERP systems (D365 preferred) and Microsoft Excel.
- Strong analytical, problem-solving, and organisational skills.
- Excellent communication and interpersonal skills, with the ability to engage stakeholders in different countries.
- Attention to detail and ability to work under deadlines.
Benefits
- Provide a trajectory for career advancement through mentoring, educational platforms, and a borderless network of professionals.
- Foster a diverse and inclusive culture, where your identity and contributions are valued and celebrated.
- Invite you to partake in international experiences, global projects, and interact with multicultural teams.
Job title
Job type
Experience level
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Not specified
Degree requirement
Tech skills
Location requirements
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