Consultant focusing on health mental projects for corporate clients at Mental Clean. Engaging strategic partnerships to enhance organizational well - being.
About the role
- Senior Process Optimization Consultant leading strategic initiatives in operational excellence for Employee Benefits Operations at The Hartford, collaborating to enhance customer and employee experiences.
Responsibilities
- Lead in-depth analysis of business processes to identify pain points and design innovative, value-added solutions.
- Develop and test proof-of-concept pilots to validate strategic hypotheses and assumptions.
- Apply Lean and Six Sigma methodologies to drive continuous improvement and operational efficiency.
- Partner with business leads to map out current-state and maintain future-state business-process flows of customer attributes across customer-journey touch points and channels.
- Ensure downstream billing processes supported by data exchange meet financial, compliance, and audit expectations, including appropriate controls, reconciliation standards, and issue escalation paths.
- Establish and maintain exception management frameworks, including intake, triage, root cause analysis, and permanent corrective actions for data-related billing issues.
- Manage and execute process optimization projects from concept through implementation, ensuring delivery within scope, schedule, and budget.
- Develop and implement comprehensive change management and communication strategies to support successful adoption of new processes and systems.
- Facilitate cross-functional teams to deliver project objectives.
Requirements
- Minimum 3 years strategic project management experience
- Minimum 5 years of Operations or Employee Benefits or cross industry experience
- Experience with Employee Benefits member data billing practices preferred
- Experience with Employee Benefits plan design practices preferred
- Bachelor’s degree or equivalent work experience required
- Business process optimization experiences a plus; Six sigma experience is desired; green belt is a plus
- Excellent written, oral and presentation skills at all levels within the organization
- Strong ability to manage complexity, ambiguity and multitask
- Highly organized and detail oriented
- Able to build and foster strong working relationships; persuasive / able to influence others
- Critical thinking skills –applies sound judgment; able to trouble-shoot
- Sound data analytics expertise with the ability to synthesize data and develop solutions.
- Business knowledge; financial acumen, and insurance knowledge
- Strategic thinker - hypotheses development and analysis, and conclusion generation
- Willingness to appropriately challenge the status quo
Benefits
- Competitive salary
- Short-term or annual bonuses
- Long-term incentives
- On-the-spot recognition
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