Customer Success Manager growing customer accounts in payments and banking sectors. Driving revenue growth through demand generation and strategic relationship management.
About the role
- Customer Success Manager ensuring success for Cloudflare's Enterprise customers and managing their post-sale experience. Owning a book of business and advocating clients' needs internally at Cloudflare.
Responsibilities
- Ensuring the success of Cloudflare’s Enterprise customers and managing their post-sale experience
- Acting as the primary point of contact for Cloudflare customers and being "the face of the business"
- Owning your book of business and being responsible for delivering results on KPIs including revenue retention
- Meeting with customers regularly to help them generate value from their partnership with Cloudflare
- Maintaining a deep understanding of Cloudflare's solutions to lead value-added customer conversations
- Acting as an internal escalation point for customer requests including technical questions, contract questions, and other account-related questions
- Advocating for customers internally and balancing the needs of the customer with the business needs of Cloudflare
Requirements
- Fluent in English & Russian, Ukrainian, Or Hebrew
- 5+ years of work experience
- 5+ years of direct functional experience in Customer Success, Account Management, or other post-sales customer-facing role
- With territory ownership, portfolio management, and account planning
- Serving with Enterprise customers
- Working in a B2B Enterprise SaaS businesses
- Experience in networking, security, and / or edge computation & storage is a plus
- Must be extremely well organized and able to prioritize, multi-task, problem solve, and perform under pressure
- Must have strong interpersonal and web-communication skills
- Must have experience with customer meetings and be at ease in problem solving
- Must have experience with customer negotiations and handling difficult customer conversations
- Must demonstrate empathy for internal and external stakeholders and have a high EQ
- Must be curious and a self-starter
- Must have a demonstrated ability to learn on the job and come up to speed quickly
- Bachelor's degree or equivalent experience; Master's degree is a plus
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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