Customer Success Manager growing customer accounts in payments and banking sectors. Driving revenue growth through demand generation and strategic relationship management.
About the role
- Associate Customer Success Manager at Cloudflare ensuring success of Enterprise customers through relationship management and delivering results on KPIs. Meeting with customers and advocating for their needs internally.
Responsibilities
- You will be responsible for ensuring the success of Cloudflare’s Enterprise customers and managing their post-sale experience.
- You will act as the primary point of contact for Cloudflare customers and will be "the face of the business."
- You will own your book of business and will be responsible for delivering results on KPIs including revenue retention.
- You will meet with customers regularly to help them generate value from their partnership with Cloudflare.
- These conversations may happen in-person or via video conference.
- Cloudflare delivers cutting-edge products and services, iterates super quickly based on customer needs.
- You will maintain a deep understanding of Cloudflare's solutions so that you can lead value-added customer conversations, understand customer's needs, and communicate these needs back to internal teams.
- You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions.
- You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare.
Requirements
- 5+ years of work experience
- 5+ years of direct functional experience in Customer Success, Account Management, or other post-sales customer-facing role
- With territory ownership, portfolio management, and account planning
- Serving with Enterprise customers
- Working in a B2B Enterprise SaaS businesses
- Experience in networking, security, and / or edge computation & storage is a plus
- Must be extremely well organized and able to prioritize, multi-task, problem solve, and perform under pressure
- Must have strong interpersonal and web-communication skills
- Must have experience with customer meetings and be at ease in problem solving
- Must have experience with customer negotiations and handling difficult customer conversations
- Must demonstrate empathy for internal and external stakeholders and have a high EQ
- Must be curious and a self-starter
- Must have a demonstrated ability to learn on the job and come up to speed quickly
- Bachelor's degree or equivalent experience; Master's degree is a plus
Benefits
- Less than 30% travel
Job title
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