Associate Store Manager focusing on hiring and maintaining talent for Ballard Designs retail expansion. Delivering inspiring shopping experiences while promoting brand standards and values.
About the role
- Delivery Owner managing high-impact service delivery projects at CloudFactory. Leading client relationships and operational excellence to drive value and retention in a mission-driven environment.
Responsibilities
- Lead the day-to-day delivery of services for assigned client accounts.
- Ensure service levels are met and delivery meets agreed quality standards.
- Coordinate across internal functions (such as operations, quality assurance, training, and technology) to resolve issues and implement delivery improvements.
- Maintain and grow strong, trust-based relationships with client stakeholders at the C-Suite level.
- Act as the primary point of contact for assigned accounts.
- Collaborate with client stakeholders on evolving needs and contribute to account growth and renewal strategies.
- Lead, coach, and support delivery teams to maintain a high-performance culture.
- Monitor service delivery performance metrics (including SLAs and KPIs), identifying and addressing any performance gaps proactively.
- Report on account health, delivery performance, and associated risks.
- Identify and implement continuous improvement initiatives to streamline workflows, enhance service quality, and drive operational excellence.
Requirements
- Bachelor's degree in Project Management, Business Administration, or technological field such as Engineering, Computer Science.
- Minimum 5 years of experience in service delivery management, project management or client success, including leading teams and large client accounts
- Proven track record of managing delivery across complex or multi-stakeholder environments
- Leadership and coaching experience, especially across distributed or cross-functional teams
- Solid knowledge of standard data analysis tools e.g. Google Sheets, Looker Studio, Tableau.
Benefits
- Great Mission and Culture
- Meaningful Work
- Market competitive salary
- Quarterly variable compensation
- Connected First policy (Hybrid working)
- Comprehensive medical cover
- Group life insurance
- Personal development and growth opportunities
- Office snacks and lunch
- Periodic team building and social events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Controls Assurance Manager developing assurance methodologies within M&G Life's Risk, Assurance & Remediation team. Ensuring adherence to operational risk frameworks and managing risk - based assurance programs.
Service Delivery Manager responsible for managing service delivery operations in a fast - paced fintech environment. Leading incidents, coaching teams, and optimizing service performance with strong customer engagement.
Regional Sales Manager for Kraft Heinz, executing sales plans and managing relationships with clients in Brazil. Leading high - performance sales team and ensuring performance against goals.
Service Manager overseeing data center cooling systems and ensuring operational excellence for critical customers. Engaging in project management, technical training, and team leadership role.
Medical Review Manager overseeing accurate processing of medical necessity claims for Palmetto GBA subsidiaries. Ensure compliance, manage teams, and implement process improvements.
Senior Manager handling claims analytics and decision support at GEICO. Leading financial analysis and operational insights for claims management in a hybrid work environment.
Partner Business Manager developing relationships with partners to drive revenue and profitability while aligning HPE business priorities. Focus on creating a scalable selling ecosystem and executing joint business plans.
Test Manager managing test strategies and activities for German - speaking consulting team in Prague. Collaborating closely with stakeholders and ensuring risk management in testing processes.
Specialist in Operational Resilience enhancing practices across LSEG. Supporting global compliance and risk management related to resilience frameworks and regulations.