Customer Success Manager fostering customer relationships and optimizing product usage for Power Factors, a clean energy software provider. Lead onboarding, product adoption, and collaboration with internal teams.
About the role
- Partner Success Manager in Clio's channel team, managing growth partner portfolios and facilitating onboarding. Fostering relationships and delivering training to ensure partner success.
Responsibilities
- Assist in managing and supporting a portfolio of our growth partners
- Support the onboarding of new partners, ensuring they are set up and understand the resources and processes available
- Assist in delivering training materials, answering partner inquiries, and helping partners access the tools and resources needed for success
- Foster positive relationships through proactive communication and by providing reliable, supportive service to our partners
- Help with the day-to-day operations of the partner program, including tracking partner activities and managing communication channels
- Assist in gathering and reporting data on partner performance
Requirements
- Minimum of 1-3 years in partner success, customer success, or account management
- Strong communication, organizational abilities, and customer support skills.
- Ability to proactively identify and address partner challenges and advocate for solutions.
- Bachelor’s degree in Business, Marketing, or a related field.
- Bonus points if you have experience working with Channel Partners
- Demonstrate a keen interest in improving your craft by using AI
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
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