Senior Customer Success Specialist at AMP helping enterprise clients succeed on the platform. Leading a high - performing team and managing customer onboarding and ongoing support.
About the role
- Customer Success Manager at Cleverep guiding clients from onboarding to running effective sales campaigns and generating revenue. Collaborating with Sales and BDR teams to enhance client experience.
Responsibilities
- Onboard and train clients: Lead workshops and training sessions to set clients up for success.
- Target the right audience: Define ideal customer profiles, source high-quality data, and refine outreach strategies.
- Run campaigns: Build and launch effective sales campaigns, including copywriting, automation, and sequencing.
- Analyze and optimize: Track campaign metrics (open rates, reply rates, booked calls) and implement improvements based on data.
- Test and experiment: Use A/B testing to improve messaging, timing, and segmentation.
- Collaborate: Work closely with Sales and BDR teams to enhance client experience and results.
Requirements
- Minimum 2 years of experience in Customer Success, Project Management, B2B Sales, or an agency role.
- Experience in a fast-paced SaaS, startup, or B2B environment is a plus.
- German proficiency (required): Native speaker or strong professional proficiency (C1+).
- English proficiency: Fluent in spoken and written English.
- Excellent stakeholder engagement and communication skills.
- Able to work independently, take initiative, and drive results with minimal supervision.
- Proficient in Excel, particularly with large datasets; experience with automation tools is a plus.
- Data-savvy: Able to gather, enrich, and analyze data to extract valuable insights.
- Highly organized, proactive, and able to manage multiple tasks in a fast-paced environment.
Benefits
- Attractive compensation package: Your expertise deserves recognition.
- Flexible hybrid working model: At Cleverep we value freedom and flexibility.
- More than just the basics: We prioritize your wellbeing.
- Home office equipment provided: We’re committed to creating the ideal work environment for you.
- Relocation assistance: If you’re relocating for Cleverep, we’ll help make the transition smooth.
- Modern office in the heart of Barcelona: Located near Barcelona Sants Station.
- Regular team events: Team spirit is essential to us.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Intern in Customer Success Management at GreenPocket, a smart energy software startup. Engage in user experience tracking, customer satisfaction surveys, and project presentation.
Customer Success Manager role at Camphouse overseeing onboarding activities for a global client base. Collaborating with cross - functional teams to enhance user experience and tool adoption.
Customer Success Manager enhancing user experience for international clients. Collaborating with global teams to ensure smooth onboarding and efficient project delivery in Stockholm.
3 - month Sales & Customer Success internship supporting partner onboarding and relationship management. Includes on - site event support and work with tools like Intercom and Zendesk.
Analyst for Customer Success Operations at Solutionreach handling customer lifecycle management and analytics. Partnering with GTM leadership to drive reporting and insights for customer acquisition and retention.
Head of Customer Success for EMEA leading the scaling of Customer Success teams across Europe. Manage executive relationships and drive customer retention and expansion in a rapidly growing company.
CRM & Loyalty Manager responsible for loyalty program design and optimization at Coffeedesk. Focusing on customer relationships and retention strategies within the coffee industry.
Analyst for Client Success & Servicing at Crebrid, specializing in real estate investment financing. Focused on maintaining borrower relationships and portfolio performance through effective problem - solving and communication.
Customer Success Manager managing client portfolios for AI - driven commerce. Responsible for building relationships and driving product adoption in customer organizations.