Employee Experience Program Manager designing memorable programs and rituals at Harvey. Owning employee recognition and engagement initiatives within the company culture.
About the role
- Solutions Partner Program Manager responsible for end-to-end Solutions Partner program at Clay. Overseeing partner quality, compliance, and benefit management in a hybrid work environment.
Responsibilities
- Own the end-to-end Solutions Partner Program: guidelines, tier definitions, benefits, and partner expectations
- Run application, screening, and approval workflows
- Manage tiering logic and benefit eligibility with GTM Ops
- Monitor partner compliance across accreditation, activity, and quality standards
- Define and operate partner dashboards and reporting
- Track program health signals (engagement, accreditation, feedback, tier distribution)
- Own the accreditation framework: criteria, rubrics, and renewal cycles
- Operate feedback collection, scorecards, and escalation workflows
- Manage core benefits (Partner Growth Fund, awards, milestone recognition)
- Partner with Marketing and Brand on partner-facing messaging
- Lead enablement programming with Product, Education, and Partnerships
- Support partner events and announcements
Requirements
- 5+ years of experience in program operations, enablement, education, partner programs, solutions engineering, or GTM-facing roles
- Experience owning complex programs where guidelines, measurement, and operational rigor matter
- Strong cross-functional execution skills, particularly with Ops, Marketing, Brand, and Product teams
- Comfort designing systems, rubrics, and workflows that scale without losing quality
- Sound judgment on partner-facing decisions and escalations, with a bias toward customer centricity and long-term program health
- High attention to detail, strong written communication, and an ability to turn ambiguity into a clear operating structure
Benefits
- Offers Equity
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