Senior Operations Risk Manager at Manulife handling global operational risk initiatives. Leading risk governance programs and collaborating with senior leadership in the insurance sector.
About the role
- Head of Payments Governance driving process enhancements and risk mitigation within Citi's financial services operations. Collaborating with teams for effective risk management and control processes.
Responsibilities
- Proactively drive process enhancements and automation across USRB Payments to support improved controls, risk mitigation and prevention
- Build strong partnership with the Controls team to support from a Business perspective the Managers Control Self-Assessment (MCA) program
- Act as a liaison with controls team and CTU to further develop automated monitoring
- Take ownership to identify, analyze, and assess potential risks, ensuring timely identification and remediation of significant control issues and operational events
- Manage the design, development, and implementation of controls for Payments in support of Managers Control Self-Assessment (MCA) program
- Assess the effectiveness of existing controls, identifying areas for improvement, and executing necessary changes
- Collaborate with payment product managers to help them understand control processes, become effective control owners, and identify potential areas for improvement
- Support/represent unit head in performing the responsibilities that comes with: Process Ownership (driving simplification and risk reduction & quality of linkages – EUC, Issues, DCRM, etc.); Data Domain Ownership (centralized point for requirements, controls, execution, and reporting); FMI Council.
- Support preparation of Regulatory Materials
- Lead 3rd Party Oversight for Payments and ensure appropriate governance documentation (internal MOU / Network contracts/ etc.)
- Centralization of governance (e.g.: NAC Approvals / AML NPA , etc.) for the department
- Drive/Support issue remediation; and timely closure/validations with Internal Audit
- Support fronting Internal Audits and Exams
- Provides leadership and direction to a small team of individual contributors
- Support the proper engagement from all lines of defense in the Payments Quarterly Governance Forum
Requirements
- 10+ years of experience in operational risk management or other control-related functions in the financial services industry
- Ability to identify, measure, and manage risks and controls
- Ability to clearly articulate a business unit’s function, priorities, controls, and the impact issues have on business
- Ability to see the big pictures with high attention to critical details
- Comprehensive knowledge of Citi’s businesses and functions and their risk profiles
- Deep understanding of Citi’s Policies, Standards, and Procedures
- Developing new ideas and improving current processes to proactively mitigate risks
- A passion for process excellence and quality of product
- Expert knowledge in the development and execution for controls
- Expert understanding of compliance laws, rules, regulations, and best practices
- Strong leadership, decision-making, and problem-solving skills
- Strong analytical skills to evaluate complex risk and control activities and processes
- Strong sense of accountability and ownership, with strong results orientation
- Demonstrated ability to prioritize and drive results with a high sense of urgency
- Excellent communication skills; ability to engage and inspire across stakeholder groups.
Benefits
- medical, dental & vision coverage
- 401(k)
- life, accident, and disability insurance
- wellness programs
- paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
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