AI Empowerment & Custom Solutions Engineer consulting on AI to enhance productivity and efficiency for clients. Conducting workshops and identifying AI use cases in client environments.
About the role
- Solutions Architect at AI-native startup Ciroos defining solutions engineering function and customer success. Partnering with founders and sales leadership to engage prospective customers.
Responsibilities
- Partner with account executives and founders to engage and win prospective customers, leading technical discovery and tailoring solutions to customer needs.
- Design and deliver compelling demos and proof-of-value that showcase the value of Ciroos in real-world enterprise environments.
- Serve as the trusted technical advisor for customers, bridging the gap between SRE/DevOps/Platform teams and business outcomes.
- Translate complex enterprise environments (multi-cloud, Kubernetes, observability stacks, incident workflows) into solution architectures leveraging Ciroos.
- Collaborate closely with Product and Engineering to provide field feedback, influence roadmap priorities, and accelerate customer success.
- Author reusable technical assets—demo environments, playbooks, solution briefs, and integration guides.
- Evangelize best practices in AI for operations and build credibility with both technical and executive audiences.
- Lay the foundation for scaling the solutions engineering function: hiring, mentoring, and building processes as the team grows.
Requirements
- 7+ years of experience in a technical pre-sales, solutions architect, or customer engineering role for enterprise SaaS.
- MS degree in engineering is desired.
- Proven track record of successfully meeting or exceeding annual quotas with consistency.
- Strong background in SRE, DevOps, or infrastructure software—with hands-on expertise in one or more of: Kubernetes, observability (logs/metrics/traces), incident management, cybersecurity or cloud platforms (AWS, Azure, GCP).
- Demonstrated success in running customer PoVs end-to-end—scoping, executing, and proving measurable value.
- Excellent communication and presentation skills, equally comfortable whiteboarding with engineers or presenting ROI to executives.
- Ability to thrive in a fast-paced, zero-to-one startup environment—self-directed, resourceful, and collaborative.
- Experience building demos, integrations, or scripts with modern tooling (Python, APIs, Terraform, etc.) a strong plus.
- A passion for working with customers and shaping their success, not just “selling software.”
Benefits
- Comprehensive medical, vision, and dental benefits.
- 401k plans and commuter benefits.
- Free lunches, snacks, and top-of-the-line espressos!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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