Accounts Payable Associate managing end - to - end payment operations within the Purchase - to - Pay process. Joining team.blue's Finance Excellence Centre to support newly acquired companies in Lisbon, Portugal.
About the role
- Senior Carrier Accounts Payable Representative at C.H. Robinson managing direct payables and partner communications. Leveraging systems knowledge and critical thinking for effective problem resolution.
Responsibilities
- Leverage system functionality and established processes to resolve daily issues while meeting defined quality and error rate guidelines
- Release direct payments to partners in accordance with required procedures and controls
- Analyze data and utilize critical thinking to resolve complex problems, paperwork issues, and open direct payables questions
- Exercise sound judgment when making decisions and escalate complex matters to senior team members or leadership as appropriate
- Adhere to established procedures, quality standards, and customer-provided standard operating procedures
- Identify trends and contribute ideas for process improvements with a broader understanding of business impact
- Build and maintain professional relationships with internal and external partners through timely, clear, and professional communication
- Manage high-volume incoming calls, answer partner questions, and accurately log call details and data
- Collaborate with team members by providing back-up support and coaching less experienced colleagues
- Continue developing direct payables knowledge, systems expertise, and overall business acumen while performing additional assigned responsibilities
Requirements
- High school diploma or GED equivalent
- Minimum of 4 years of data entry or related experience
- Minimum of 2 years of strong customer service experience leveraging written and verbal communication skills
- Ability to speak in both Spanish and English
- Proficiency in Microsoft Office Suite (Preferred)
- At least 1 year of experience using the Navisphere system (Preferred)
- Well-developed written and verbal communication skills (Preferred)
- Positive, professional attitude with the ability to handle conflict and sensitive topics (Preferred)
- Strong interpersonal skills (Preferred)
- Critical thinking skills with the ability to use sound judgment and make informed decisions (Preferred)
- Strong organizational skills and attention to detail (Preferred)
- Demonstrated initiative and persistence (Preferred)
- Ability to work in a fast-paced, professional, deadline-driven environment (Preferred)
- Effective multitasking and prioritization skills (Preferred)
- Strong strategic orientation, influence skills, and business acumen (Preferred)
- Ability to motivate and encourage change in a large, dispersed organization (Preferred)
Benefits
- Three medical plans which include Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid observed holidays
- 2 paid floating holidays for U.S. hourly employees
- Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
- Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
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