Hybrid Digital Account Manager

at CHILI

• Job title: Digital Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sao Paulo, Brazil

About the role

• Digital Account Manager at SEO Chili Digital managing client relationships and leading strategy across SEO, Paid Media, and Content. Working in a hybrid role and requires strong digital marketing knowledge.

Responsibilities

• Act as the primary point of contact for clients—building trust, setting expectations, and proactively managing communications.
• Understand the client's marketing objectives and translate them into actionable digital strategies.
• Lead monthly meetings, strategic calls, and performance reviews with clarity and business acumen.
• Use sales-oriented communication to highlight the agency's value, present upsell opportunities, and build long-term partnerships.
• Lead internal coordination across SEO, Paid Media, Content and CRO to ensure campaign goals are understood and executed.
• Align your team on client priorities, performance goals, and upcoming deliverables.
• Ensure alignment on funnel strategy, audience targeting, message consistency, and campaign execution.
• Analyze and understand performance across channels (SEO and PPC) to guide the team and the client.
• Use ClickUp, our internal CRM/project-management tool, to manage project workflows and ensure timely delivery of all tasks.
• Track all client deliverables, provide internal follow-ups, and oversee deadlines.
• Ensure all deliverables meet Chili's quality standards before they reach the client.
• Identify process improvements to increase campaign efficiency and impact.

Requirements

• 3+ years in a client-facing account management role, preferably at a digital agency.
• Strong knowledge of digital marketing—especially SEO, Paid Media (Google, Meta) and funnel strategy.
• Exceptional relationship-building and stakeholder-management skills.
• Experience coordinating multidisciplinary teams and marketing deliverables.
• Highly organized and comfortable managing multiple accounts using project/task management tools (ClickUp, Asana, Trello, Monday or similar).
• Able to analyze performance data and connect it to actionable next steps.
• Experience in sales, upselling, or value-driven communication is a strong plus.
• Confidence to lead client calls, manage expectations, and navigate challenging feedback.
• Advanced English is required.

Benefits

• Competitive compensation package.
• Hybrid work model – two remote days per week.
• Extended parental leave.
• High visibility and autonomy with the ability to directly influence client growth.
• Access to strategic training in client services, marketing performance, and stakeholder leadership.