Hybrid Channel Development Manager

at CHEP

• Job title: Channel Development Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Macquarie Park, Australia

About the role

• Channel Development Manager launching CHEP's new parcels distribution solution. Supporting early customers and collaborating across teams in an international supply chain leader.

Responsibilities

• Lead the launch of CHEP’s new parcels distribution solution, supporting early customers through onboarding and stabilisation.
• Act as the coordination point across Digital, Operations, Asset Management, Planning and Commercial teams during the early phase.
• Build trusted relationships with parcel distribution and e-commerce customers, ensuring their needs shape how the solution performs.
• Surface risks, resolve issues and improve processes to strengthen delivery, recovery and operational performance.
• Bring customer insights back into the business to influence product and solution evolution and internal readiness.
• As the solution matures, identify opportunities and engage new targeted customers to grow adoption within the channel.

Requirements

• A completed Tertiary Qualification in Business, Logistics, Supply Chain, Commerce or a related field is advantageous.
• Proven experience in e‑commerce, parcels logistics or supply chain innovation, with the confidence to operate in an early‑stage, evolving environment.
• Strong commercial acumen and the ability to interpret numbers, customer behaviour and operational signals to guide decisions.
• Well‑developed stakeholder engagement and communication skills, enabling you to work across Digital, Operations, Planning, Asset Management and Customer teams with ease.
• Demonstrated customer savviness – you listen, understand operational realities, and translate insights into practical improvements.
• Solid project or program management capability, with the ability to manage multiple workstreams and maintain momentum.
• A balanced mindset of business management + business development, with the aptitude to shift focus as the channel matures.
• A self‑starter who is comfortable shaping a model that isn’t fully formed, and who brings creativity, problem‑solving and sound judgement to daily decisions.

Benefits

• Work for an accredited Top Employer in Australia
• Flexible working environment
• Paid volunteer leave for those who wish to volunteer their services to a community organisation
• Reward and Recognition Program to celebrate outstanding achievements of our people through a number of different delivery methods
• Employee discounts with a range of partners
• Up to 14 weeks of paid parental leave for primary care givers and 2 weeks of paid parental leave for secondary care givers
• Unparalleled opportunities to advance and accelerate your career
• Attractive options to purchase Brambles shares