Bilingual Account Coordinator supporting clients through inbound communications, analyzing data, and managing relationships in a hybrid work setup. Aiming for optimal customer satisfaction and account performance.
Responsibilities
Support customers through inbound calls and emails
Analyze customer operational data
Prepare, track, and communicate KPI reports
Identify opportunities for value creation
Requirements
Bachelor’s degree or College Diploma
Bilingual: French & English
3-5 years Sales/Service experience in a service company
Worked with financial measures and Key Performance Indicators
Customer account relationship management experience a must
Expertise in eliminating the waste in business processes by using six sigma / lean tools
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook)
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