Operations Training and Development Associate focusing on agent training and customer service standards. Collaborating with leadership to enhance new hire experience and maintain training materials.
About the role
- Senior Operations Specialist driving operational change and embedding new processes at Checkatrade, the UK's leading home improvement marketplace.
Responsibilities
- You’ll work across the business to spot risks, surface issues early, and help teams adapt.
- From scoping and planning to delivery, you’ll run operational change projects end-to-end.
- You’ll lead internal forums, manage our comms approach, and make sure everyone has the tools they need.
- You’ll track how changes land using internal data, team feedback, and customer insight.
- You’ll spot opportunities to streamline operations, improve processes, and cut down the faff.
- You’ll help evolve the role and impact of the Change team.
Requirements
- You’ve worked in change, ops or process improvement before.
- You don’t wait to be asked, you spot risks early, see opportunities others miss.
- You’re confident managing work end-to-end.
- Fast-moving, high-stakes, lots to juggle? You stay focused and get things done without dropping the ball.
- You know your way around spreadsheets, can pull the right numbers to make a point - and if you know SQL, even better.
- Whether it’s a new process or a big change, you know how to explain it clearly.
Benefits
- Competitive salary + annual bonus or commission (role dependent)
- Health, well-being and learning support
- Gym membership, Smart Tech Scheme and Cycle Scheme
- Birthday/Special day leave
- Buy & sell holiday scheme
- 1 week’s paid charity leave and much more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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