Customer Success Manager guiding enterprise clients in adopting complex solutions. Managing customer lifecycle from engagement to renewal across the UK and Europe.
About the role
- Partnership Success Manager managing relationships and optimising EV charging concessions for a leading UK charge point provider.
Responsibilities
- Manage and support Partnership Success Consultants, ensuring effective performance, development, and alignment with organisational goals.
- Ensure that all contracts are treated as valuable assets, requiring careful oversight and strategic management to maximise their value.
- Assist in the management of EV charging concessions, ensuring alignment with financial, contractual and operational objectives.
- Serve as a key contact for council partners, facilitating strong relationships and understanding their needs.
- Work closely with operations, finance, legal, and technology teams to ensure seamless execution of concession agreements.
- Support the monitoring of financial performance, customer satisfaction, and operational efficiency, using established tools and processes.
- Read and understanding each contract and assist in identifying potential risks to the success of concessions and in developing strategies to minimise these risks.
- Prepare regular updates on concession performance for internal and external stakeholders, highlighting successes and identifying areas for improvement.
Requirements
- 3+ years of experience in managing customer or partner relationships, preferably in infrastructure or renewable technology.
- Strong interpersonal skills, with the ability to influence and engage stakeholders at different levels.
- Ability to read and understand legal contracts and financial data to assess its impact on partnership success.
- Excellent organisational abilities to handle multiple projects and priorities effectively.
- Experience working with cross-functional teams to deliver positive outcomes.
- A bachelor’s degree in business, project management, or a related field is preferred.
Benefits
- 25 days off to go on holiday and recharge your batteries!
- Enhanced maternity, paternity and adoption leave packages
- Fully comprehensive private medical insurance with BUPA
- Fully comprehensive private level 2 dental insurance with BUPA
- Season ticket loan via our portal “Let’s Commute”
- Unum covers 75% of your salary for up to three years due to illness
- 10 personal fulfilment days to mix and match between having a "Life Admin", "Emergency", "Birthday Off" or "Personal Development"
- Life Assurance benefit at 4 times your salary
- Employee assistance programme via UNUM
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Liaison in healthcare transforming care delivery through Remote Patient Monitoring and support. Engaging patients and clinic teams for improved health outcomes in partnered clinics.
Senior CRM & Loyalty Engineer at Merkle developing digital solutions and providing mentorship. Overseeing CRM systems implementation and ensuring architectural integrity in projects.
Customer Success Manager responsible for managing strategic customer accounts and ensuring successful technology adoption. Driving client engagement and partnership at Hewlett Packard Enterprise.
Customer Success Manager supporting strategic accounts with a focus on client retention and expansion at PitchBook. Engaging clients while driving their success and optimizing platform usage.
Senior Customer Success Manager coordinating customer relationships and enhancing user experiences at Workday products. Liaison role enhancing service quality and operational performance for designated customers in a Fortune 500 company.
Customer Success Manager leading strategic accounts, ensuring customer value realization at Genesys. Orchestrating collaboration across various teams to drive business growth and success in customer experience.
Senior Customer Success Manager responsible for managing customer success for enterprise clients at Genesys. Focused on driving retention, expansion, and customer satisfaction across strategic accounts.
Customer Success Manager at ShopGrok ensuring retail clients maximize platform value. Engage in customer journey from onboarding to ongoing management and insights delivery.
Pessoa Coordenadora de CRM supporting data - driven communication strategies at iD\TBWA agency in São Paulo. Taking charge of CRM initiatives and overseeing effective execution across teams.