Customer Service Agent providing support for digital solutions in various client inquiries. Collaborating within a strong team atmosphere in Mannheim, Germany at ALEX & GROSS Inside Sales GmbH.
About the role
- Platform Support Specialist in Connect Platform team at CFC, enhancing digital broker experience through proactive engagement.
Responsibilities
- Respond to broker enquiries in a timely and professional manner
- Deliver first-class broker service through live chat and digital channels
- Manage the platform team inbox and log submissions accurately
- Issue policies, MTAs, renewals, and other underwriting documentation
- Chase outstanding items including subjectivities and renewals
- Handle platform referrals and produce quotations within agreed service standards
- Proactively follow up new business quotations to secure opportunities
- Explain product features, benefits, coverage, and wording with confidence
- Conduct daily risk reviews of broker-generated quotes to support portfolio profitability
- Engage proactively with brokers to gather feedback on the platform
- Support general administrative and ad-hoc tasks as required
Requirements
- Strong customer service and communication skills, both written and verbal
- Excellent time management and organisational skills
- Ability to manage competing priorities in a fast-paced environment
- Resilient, adaptable, and solutions-focused
- High attention to detail and accuracy
- Professional, positive, and proactive “can-do” attitude
- Strong sense of accountability and ownership
- Proficiency in Microsoft Office and comfort working with digital platforms
- Experience in insurance, underwriting support, or broker servicing will be well regarded (but not essential)
- **
Benefits
- **We are proud winners of Top Insurance Employers 2022, 2023 and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy:****
- Our ‘Excellence Program’ encourages and rewards a culture of high-performing individuals and teams
- ‘You Do You Day’ – an annual additional leave today to do something that brings you joy
- Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better
- Annual end of financial year and end of calendar year events, in addition to social club arrangements
- Optional annual charity volunteering day, facilitated by us
- 3 additional personal leave days per year – for whatever you need
- Flexible public holidays – to celebrate our diversity you can “Swap” 2 public holidays for a more culturally significant day to suit you
- **Applications will only be considered where you clearly explain in an application letter why you are a match for this role. You must also include your resume.
- **Applicants must be an Australian Citizen or Permanent Resident to apply for this role.
- **Only shortlisted candidates will be contacted.****
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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