Customer Care Specialist providing support for FNBO's clients via phone and online. Handling account inquiries, technical support, and resolving issues for customer satisfaction.
About the role
- Join Your Golf Travel as a Customer Ops Team Member resolving queries and managing bookings. Ensure the highest level of customer satisfaction with a supportive, award-winning team.
Responsibilities
- Handle and resolve all inbound customer and supplier queries efficiently via phone, email and other channels, providing accurate information regarding existing bookings, amendments, and company policies.
- Accurately manage a high volume of existing bookings, including processing modifications, changes, upgrades to client itineraries, and escalating complex issues when required.
- Ensure the accurate and timely provision of client documentation via automation, manage the fulfilment and delivery of promotional items, and liaise with suppliers to secure written confirmation for all bookings.
- Collaborate with internal departments (Sales, Product, Finance) to resolve customer concerns and liaise with the Aviation team to communicate any schedule changes or flight cancellations to clients in line with company and industry guidelines.
- Ensure all customer requests are completed in accordance without processes and in line with our internal policy on response rates.
- Act as a key contact for the customer in case of any challenges with bookings, including travel or course disruption, schedule changes, post travel complaints and any other area that might need support.
Requirements
- Great customer service skills
- Proven ability to proactively manage workloads work to deadlines
- Excellent communication skills, both written and verbal
- Good understanding of either google or microsoft platforms and general good level of IT skills.
- Travel and/or golf experience is beneficial.
Benefits
- 25 days holiday, increasing by 1 day per year of service (up to 28 days), plus the option to buy back up to 5 extra days each year.
- Familiarisation trips to top golf and holiday destinations in the UK and overseas, plus exclusive discounts on golf holidays, flights, and hotels.
- Be part of our annual company away trips for top performers and benefit from structured training and personalised development plans.
- Save on top golf and sports brands, including Taylormade, Under Armour, and Ping.
- Subsidised health club memberships, a fully funded Employee Assistance Programme (EAP), and a Cycle to Work scheme.
- Access our Electric Car scheme with Octopus EV and make your commute greener.
- Receive honest feedback, regular coaching sessions, and the opportunity to grow within a dynamic and supportive team.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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