Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
About the role
- Technical Business Analyst working at CDP Global, collaborating with data teams and stakeholders. Translating business needs into technical requirements for data products and platforms.
Responsibilities
- Partner with data teams (analytics, data engineering, governance) to understand workflows, challenges, and opportunities.
- Collaborate with Product and Engineering to define and refine technical requirements for data products and platforms.
- Define and provide detailed specifications for DevOps tickets and work items, ensuring clarity and completeness for implementation.
- Facilitate stakeholder workshops and discovery sessions to gather business needs and translate them into actionable insights.
- Document business processes, data flows, and system interactions to support solution design and delivery.
- Analyse and interpret data to identify trends, gaps, and opportunities for improvement.
- Support the development of KPIs and dashboards to monitor performance and impact.
- Ensure alignment between business goals and data strategy through continuous engagement and feedback loops.
- Contribute to agile ceremonies (e.g. sprint planning, retrospectives) and help prioritize backlog items based on business value.
- Act as a liaison between technical and non-technical teams, ensuring clear communication and shared understanding.
- Promote and support a culture of data quality and governance across CDP teams.
- Contribute to continuous improvement initiatives that improve enterprise-wide data
Requirements
- Proven experience as a Business Analyst in a technical or data-focused environment.
- Solid understanding of data principles and best practices, including data quality, governance, and lifecycle management.
- Strong understanding of data platforms, analytics tools, and data governance principles.
- Excellent communication and stakeholder management skills, with the ability to influence and build trust across both technical and non-technical teams.
Benefits
- Holidays and benefits in accordance with local regulations
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