Support Technician helping healthcare clients with IT technology and support. Providing hands - on experience in service desk operations and client management.
About the role
- IT Support Technician providing technical support and troubleshooting for connectivity and IT systems. Engaging with field staff and management to ensure efficient operations in a hybrid work environment.
Responsibilities
- **Essential Functions and Primary Duties**
- Diagnose and resolve DSL and T1 connectivity issues, as well as troubleshoot routers, computers, printers, phone systems, cabling, TVs, fax, and scanning systems.
- Provide advanced technical support and exceptional customer service to CBIZ and Edward Jones field staff, home office employees, and management.
- Assist field service technicians with office relocations, system installations, and modifications.
- Support field service engineers in new branch office installations.
- Deliver training sessions for new hires on IT systems and best practices.
- Follow escalation procedures to ensure timely resolution of installations, relocations, and service requests.
- Develop and implement high-level technical solutions for mechanical and electrical equipment issues.
- Manage multiple technical support tasks efficiently and effectively.
- Serve as a liaison between Edward Jones Corporate Headquarters and field service technicians, ensuring smooth communication and issue resolution.
- Perform additional duties as assigned to support IT operations.
Requirements
- **Minimum Qualifications**
- Associates degree from an accredited college or technical school
- Two to five years of prior job-related experience
- Excellent communication, public relations, technical, and troubleshooting skills
- Able to use general office equipment
- Experience with incident tracking software, and the Microsoft Office Suite
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Sr. Technical Support Engineer providing tailored technical support to customers and managing escalations. Collaborating with multi - functional teams to address complex post - sales concerns.
IT Support Analyst at The Community Solution, assisting faculty, staff, and students with technology. Responsible for troubleshooting, training, and maintaining technology resources across multiple campuses.
Product Support Engineer providing technical assistance at Skydio, an autonomous flight leader. Collaborate with teams to optimize support processes and tools.
IT Support Analyst joining the team to deliver exceptional support for hybrid employees. Troubleshooting devices and systems ensuring seamless operational efficiency.
Senior Technical Support Specialist at Trengo, resolving intricate technical issues and improving product quality for AI - driven communication. Working in a hybrid environment with international teams in Utrecht.
UI/UX Design Developer responsible for designing and developing user - centered web applications. Collaborating with teams to deliver high - quality front - end solutions using React and Azure DevOps.
Technical Support Engineer specializing in integrating and supporting Boomi Platform for NATO projects. Collaborate with teams to maintain and enhance NCIA Boomi environments for operational effectiveness.
Product Support Analyst resolving technical issues and providing support for Keyloop’s products. Collaborating with global teams while ensuring excellent customer service and satisfaction.
Technical Support Engineer providing technical expertise for NI products at Emerson. Involves customer support, product onboarding, and collaboration with R&D teams.