Oracle Technical Support Analyst maintaining Oracle applications and supporting digitalisation initiatives. Ensure data readiness and compliance for reporting and operational excellence in a prison environment.
About the role
- Technical Support Engineer providing technical expertise for NI products at Emerson. Involves customer support, product onboarding, and collaboration with R&D teams.
Responsibilities
- Provide technical support to customers across all escalation levels, ensuring timely and effective issue resolution
- Enable customer success by delivering both pre‑sales support (such as quick consultations, proof‑of‑concepts, and demonstrations) and post‑sales support, remotely and onsite
- Investigate, replicate, and perform root cause analysis for customer issues, delivering solutions within agreed service level agreements
- Educate and empower customers through technical training sessions and support engagements
- Guide customers through product onboarding, application troubleshooting, and ongoing solution maintenance
- Advocate for the customer experience by sharing insights and improvement opportunities with relevant internal teams
- Collaborate closely with NI Global Product R&D throughout the product lifecycle, providing feedback on design, reliability, and usability
- Escalate complex technical challenges to appropriate internal teams while maintaining ownership of the customer relationship
- Capture, document, and share technical knowledge to promote customer self‑service and continuous improvement
- Create and maintain knowledge base content in alignment with Knowledge‑Centered Service (KCS) practices
Requirements
- A bachelor’s or master’s degree in a STEM-related field (Science, Technology, Engineering, or Mathematics)
- Hands-on experience with at least one of the following programming languages:
- LabVIEW
- C#
- C++
- Python
- Foundational knowledge of electronic circuit design concepts and basic electronic instrumentation
- Strong teamwork and collaboration skills
- Willingness to engage directly with customers and provide hands-on technical support
- Ability and willingness to travel domestically or internationally as required
- Strong verbal, written, and interpersonal communication skills, with fluency in English
Benefits
- Comprehensive medical coverage
- Employee assistance programs
- Recognition initiatives
- Active employee resource groups
- Paid parental leave
- Vacation
- Holiday leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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