VP of HR leading customer service initiatives at Synchrony, collaborating across global teams for effective HR solutions. Driving employee engagement and operational excellence within the organization.
About the role
- Generative AI Product Manager leading development of AI-powered capabilities for Caterpillar's Dealer and Customer business. Delivering predictive solutions for equipment health and customer engagement.
Responsibilities
- Define and evolve the GEN AI product vision to support Dealers and Customers
- Drive prioritization of features such shopping, search and repair options.
- Collaborate with engineering, data science, CM/FM operations, and dealer support teams to deliver scalable AI solutions with high reliability and compliance.
- Oversee the full lifecycle of GEN AI solutions—from ideation and prototyping to testing, deployment, and continuous improvement.
- Champion user-centric design for dealer and customer-facing solutions.
- Monitor solution performance, usage patterns, and feedback to inform enhancements and ensure measurable impact on dealer and customer engagements.
- Lead proof-of-concept initiatives with internal teams and external partners to explore new GEN AI capabilities.
Requirements
- Proficiency in eCommerce and aftermarket solution customer journey
- Experience with customer and dealer analytics leads and insights.
- Familiarity with dealer management systems and integration with Caterpillar’s digital platforms.
- Experience with Agile methodology and managing product backlogs for AI-enabled solutions.
Benefits
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
Job title
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