Hybrid Critical Systems Service Account Manager

at Carrier

• Job title: Critical Systems Service Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Atlanta, United States

About the role

• Service Account Manager overseeing service operations for data center clients. Responsible for maintaining customer satisfaction and ensuring profitable execution of service delivery.

Responsibilities

• Develop, refine, and update the service playbook for assigned customer program to support business improvement for areas of assigned programs including key stakeholders, invoicing and collection expectations, documentation standards.
• Coordinate and manage work to be performed for the customer.
• Coordinate creation of mission critical work orders and manage execution.
• Ensure profitable execution of all service delivery plans and owner direct installation work.
• Effectively manage cash flow, costs, billings, and receivables.
• Maintain profitability goals and positive cash flow within the portfolio.
• Effectively communicate financial status to the Client Manager Director.
• Ensure that the existing customer base is satisfied, and renewal rates are attained.
• Perform, implement, and monitor corrective actions to employee or customer complaints.
• Monitor Customer feedback and take appropriate action.
• Effectively manage the team of Service Specialists and/or Service Project Engineer(s) or Manager(s), as required.
• Ensure department’s timely completion of required training.

Requirements

• High School Diploma or GED
• 4+ years of experience supporting high impact, cross-functional projects.
• Must be able to multitask – be able to work on multiple tasks/ projects at one time.
• Strong ability to problem solve.
• Bachelor's degree preferred.
• Excellent written and verbal communication skills.
• Strong business and accounting acumen.
• Able to build and foster a strong and proactive team environment.
• Able to coach and mentor other service employees.
• Must be well organized and excellent time management skills.
• Prior experience in HVAC and/or Building Automation preferred.
• Travel Requirement: Up to 25% at data center job sites nationwide.

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• Flexible work arrangements