Hybrid Customer Service Representative

at Fresenius Kabi USA

• Job title: Customer Service Representative
• Job type: Full Time
• Experience level: Junior
• Salary: $20 - $23 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Lake Zurich, United States

About the role

• Customer Service Representative providing exceptional support to healthcare customers while managing inquiries and orders. Join Fresenius Kabi in a hybrid role located in Lake Zurich, IL.

Responsibilities

• Provide exceptional customer service by acknowledging the customer’s needs in a professional and friendly manner
• Answer customer calls, place customer orders, manage returns, and provide product availability information
• Handle all incoming customer inquiries and complaints (re: product availability, placing order, pricing, returns)
• Authorize return goods from customers due to overstock, damages, expiration, etc.
• Assist with credits, debits, returns, shortages, etc.
• Track shipments from warehouses as needed either proactively or reactively to respond to inquiries
• Conduct follow up calls to internal/external customers promptly
• Support unique requirements of various business units (i.e. repairs, recalls, replacements)
• Work in partnership with Sales & other cross functional departments to meet/exceed internal customers’ needs and expectations
• Work as a team to respond to customer requests and to solve customer problems
• Ensure compliance to company documents, programs and activities related to Health, Safety, Environment, Energy and Quality Management System as per your roles and responsibilities.

Requirements

• High school diploma or equivalent (Associates/Bachelor’s degree preferred)
• 1-3 years of related work experience
• Knowledge of healthcare, pharmaceutical, and/or medical device industries is strongly preferred
• Demonstrated excellent customer service skills accompanied with effective communication skills (verbal and written)
• Solid organizational skills, attention to detail, and ability to multi-task in a fast-paced deadline driven environment
• Intermediate skill set with Microsoft Office applications (Excel, Word, PowerPoint)
• Experience with ERPs (SAP preferred) and knowledge of other database concepts
• Ability to research and resolve customer issues
• Ability to consistently accomplish a large volume of work accurately
• Excellent interpersonal skills and willingness to be a team player in varied capacities
• Team player with ability to take direction from multiple individuals and interact effectively cross-functionally
• Ability to work effectively with all employees and external business contacts while conveying a positive, service-oriented attitude
• Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment
• Ability to work and manage change within a dynamic, fast-paced environment.

Benefits

• medical, dental and vision coverage
• life insurance
• disability
• 401K with company contribution
• wellness program