Technical Developer/Support Specialist providing technical and developer support for Niagara based hardware and software solutions. Experienced in troubleshooting automation software and assisting developers.
About the role
- Lead Technical Support Specialist providing first-line technical support to partners in Pittsford, NY. Focused on resolving product issues on a hybrid work schedule with clear paths for advancement.
Responsibilities
- Provide first-line technical support to partners across phone and non-phone channels.
- Resolve common product or configuration issues by following standard operating procedures.
- Keep backlog to an extreme minimum while providing timely follow-ups.
- Collaborate with peers to resolve straightforward technical problems.
- Adhere to defined workflows and instructions provided by TSG leadership and senior personnel.
- Join a development-focused role with clear advancement opportunities.
Requirements
- 1 or more year(s) in related experience troubleshooting software or security equipment, in a contact call center or in-field on prem capacity
- Understanding basic Networking Fundamentals
- TCP/IP Basics
- Basic Network Troubleshooting
- Database Fundamentals: Understanding the purpose of a database, what an SQL database engine is, and how it stores data.
- Basic SQL or OS Administration
- Understanding the role of Access Control and Video in Security.
- High School Diploma/GED
Benefits
- employer-subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP and Educational Assistance
- Parental Leave
- Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays
Job title
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