Service Delivery Manager leading complex, high - visibility projects at DEFEND, ensuring customer success and effective project delivery while managing internal teams.
About the role
- Manager: Projects overseeing IT projects execution and managing a team of project managers at BCXP. Ensuring projects are delivered on time, within budget and scope, while adhering to governance standards.
Responsibilities
- To manage the execution of IT projects in accordance with the specified and agreed upon scope, timeframe, budget, and quality requirements
- To monitor adherence to project management governance, principles, standards, and methodologies
- To lead and manage a team of project managers and other project resources to execute IT projects and programmes
- Define project plans incorporating scope, budget, and timeframes to ensure quality and successful project execution
- Manage the delivery of multiple, large-scale, projects to successful completion in accordance with scope, budget, timeframe, and service level agreements
- Monitor governance and quality of the projects, including adoption of PMO methodologies, principles, tools, standards, and processes
- Provide onsite guidance for the project team to build and motivate team members to meet project milestones
- Resolve issues, conflicts, dependencies, and critical path deliverables
- Track and report on project status and performance, monitoring project overheads and capital expenses, project deliverables, dependencies, and timeframes
- Identify and mitigate risks within the project and manage project change requests to ensure successful and on-time project delivery
- Contribute to process improvement initiatives to improve project delivery
- Collaborate and facilitate optimum engagement between and within BCX Divisions and establish and enhance relationships and network with partners, customers and vendors in support of market dominance
- Lead and manage a team of project professionals in executing projects and programmes
Requirements
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Business OR NQF 4: Grade 12
- 5 years’ IT project management experience, of which 2 years is at a management/supervisory level
- Alternatively, 7 years’ IT project management experience, of which 2 years is at a management/supervisory level
- Certifications Agile Project Management Professional (PMP) Certification or Prince2 or PMBOK or equivalent
- Scrum Master Certification
- Professional Memberships in Relevant Industry
Benefits
- Valid Drivers license
- Hybrid Remote Worker
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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