Desktop Support Analyst providing first-line IT support across Sydney and Brisbane Capgemini offices. Resolve issues and assist operational staff in a fast-paced environment.
Responsibilities
Act as the first point of contact for IT support
Deliver high‑quality technical assistance and desk‑side support
Log, categorise, and prioritise incidents and service requests
Resolve common issues at first contact and escalate more complex incidents
Provide basic support for Windows desktops and peripherals
Assist with IMACD activities
Requirements
Previous experience in a Level 1 / Service Desk / Desktop Support role
Basic troubleshooting experience with Windows desktops and laptops
Strong customer service skills
Ability to follow defined processes, SLAs, and escalation paths
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