Senior Consultant managing ITGCs for SOX and Internal Audit at Armanino. Leading client engagements and mentoring junior staff while ensuring compliance and quality audit processes.
MA
Hybrid Senior Major Incident Consultant, French
Posted 2 months ago
About the role
- Senior Major Incident Consultant managing Major Incident Management and response teams. Collaborating to ensure timely recovery and communication during critical incidents.
Responsibilities
- Management and delivery of Major Incident Management
- Coordination, planning, escalation, communication and resourcing during Major Incidents
- Production and maintenance of the Major Incident communication
- Monitor and escalate status as needed for Priority 1 and 2 outage tickets
- Provide non-technical administrative support for Major Incident Response Teams (MIRTs)
- Ensure timely provision of agreed regular reports and documents
- Participation in Major Incident reviews
Requirements
- Ability to rapidly assimilate and process complex information streams and adapt according to rapidly changing circumstances
- Ability to influence the tasks needed to resolve high priority incidents
- Knowledge and utilization of ITSM, SNOW and other Capgemini tools
- Detailed ITIL awareness, ITIL Certification would be an advantage
- Excellent English and French communication skills, both written and verbal
- Ability to facilitate and coordinate technical Major Incident Restoration Team Meetings
- Ability to manage, track and coordinate Major Incident recovery activities across multiple support client data
- Ability to manage and collaborate with virtual teams
- Knowledge of Problem Management, Incident, Management, and Change Management
Benefits
- medical care with Medicover
- private life insurance
- Sports card
- Capgemini Helpline offering therapeutical support
- access to over 70 training tracks with certification opportunities
- free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings
- hybrid working model
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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