Consultant eLearning focused on IT - Security and Phishing, developing awareness programs and assessing cyber risks for a bank in Zurich. Collaborating to enhance the Phishing platform and motivate employees.
About the role
- Banking Consultant in Retail Banking helping customers meet their financial needs and advocating for ANZ. Engaging customers in meaningful conversations and delivering high-quality service in branches.
Responsibilities
- Helping customers to meet their end-to-end financial needs and goals across transaction activities
- Engaging in needs-based conversations and educating customers on financial solutions
- Delivering a high standard of customer service to ensure customer satisfaction and advocacy for ANZ
- Participating in and supporting bank programs and initiatives
- Taking responsibility to ‘know your customer’ from a risk perspective
Requirements
- Exceptional customer focus - retail experience is an advantage
- Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
- Ability to multi-task and highly adaptable to change and ambiguity
- Willingness to work in a collaborative team environment
- Sound understanding of compliance
- Excellent communication and interpersonal skills
Benefits
- access to health and wellbeing services
- discounts on selected products and services from ANZ
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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