Pricing and Contracts Manager leading the Customer Success team supporting the Cosmetics division. Responsible for pricing strategy, contract management, and driving revenue growth across accounts.
About the role
- Senior Manager overseeing the Onboarding team to accelerate purchase volume and improve customer satisfaction for Capital One’s Business Cards & Payments. Leading strategy and development while mentoring team members.
Responsibilities
- Work closely with the Head of Centralized Sales to build and govern the onboarding strategy for accelerating purchase volume and product adoption across all business clients
- Partner with Field Strategy and Tech to design and build robust monitoring and reporting capabilities for the Onboarding team
- Translate high priority business goals into executable management directives, setting Key Performance Indicators (KPIs)
- Drive process standardization by refining and governing the workflow management process
- Lead, mentor, and coach the Onboarding Associates to elevating talent performance
Requirements
- At least 7 years of experience in sales, account management, or business development in financial services or commercial payments
- At least 4 years of direct experience managing, coaching, and leading a team of managers or acting in a formal 'leader of leaders' capacity
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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