Customer Service Senior Analyst managing client queries and delivering high - quality service at Citi. Collaborating with internal teams to ensure satisfaction and regulatory compliance in customer service operations.
About the role
- Appraisal Department Support Specialist providing administrative and communication support in banking appraisal processes. Ensuring compliance and monitoring appraisal orders while assisting the Asset and Appraisal Manager.
Responsibilities
- Manage the email inbox for commercial appraisal & environmental department requests
- Review and distribute commercial appraisals and evaluations in accordance with credit policy.
- Initiate and prepare appraisal and or environmental orders and bid requests based on scope and content of work order utilizing the Bank’s collateral management system.
- Monitor all appraisal orders by performing confirmation activities including daily updates to the status queue, confirmation of scheduled property inspections, forwarding of relevant information to the appraiser, monitoring appraisal completion dates (to maintain SLA’s).
- Responsible for managing the appraisal report upload to the Bank’s review system.
- Responsible for compliance with mandatory delivery of appraisal reports to customers when applicable.
- Provide administrative support to the Asset and Appraisal Review Manager
- Assist in the monitoring of license and insurance requirements of approved appraisal panel by Bank Policy.
- Assist in providing information to the Bank to help in the preparation of property evaluations when policy allows an evaluation instead of an appraisal.
- Interact with inter-departmental and external contacts.
- Perform review of residential (1-4 units) and non-complex commercial appraisal reports and complete evaluations of the same.
- Prepare forms, reports, correspondence, memoranda, etc.; answer calls and help customers.
- Perform project work, as assigned.
- Comply with all banking regulations, policies and procedures.
Requirements
- Bachelor's degree in relevant field or equivalent work experience
- 2+ years of experience in a commercial lending environment with appraisal review experience of residential and or commercial reports.
- Must be able to prioritize, handle multiple tasks and be a team player who can also work independently.
- Excellent organizational skills, detail oriented, and commitment to meeting deadlines under pressure.
- Ability to proofread for clarity and grammatical errors.
- Possess strong oral and written communication skills.
- Team oriented, possess a positive attitude and work well with others.
- Knowledge of Abrigo/Sageworks is a plus
Benefits
- None specified
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Analyst at FAM CARGO maintaining strategic client relationships and ensuring operational excellence in logistics. Managing client interactions and resolving issues effectively.
Product Support Specialist resolving technical issues related to Tinman platform at Better. Collaborating with cross - functional teams to enhance product support and customer experience.
Bilingual Customer Care Representative delivering exceptional service and building relationships with Quench's clients. Proactively manage customer requests, ensuring customer satisfaction and long - term loyalty.
Director of Sales and Customer Services at Alfred Music leading strategies for revenue growth and customer success. Overseeing sales teams and collaborating cross - functionally to enhance market presence.
Customer Service Agent handling label control, yard coordination, and administrative functions in logistics. Ensuring efficiency in outbound operations at DSV's Lancaster location.
Customer Service Representative managing inquiries and orders for German clients in a hybrid role. Collaborating with a team to ensure customer satisfaction in electronic industry.
Customer Service Professional at CMA CGM managing customer shipments and satisfaction. Collaborating with internal teams for operational efficiency and resolution of issues.
Customer Service Representative coordinating information between sales and operations in logistics for a global 3PL company. Focused on managing transportation of goods for high volume accounts.
Customer Care Specialist providing billing support and policy inquiries at Erie Insurance. Handling general inquiries from policyholders and agents in a corporate office setting.