Hybrid Director, Performance Management

at Canada Life

• Job title: Director, Performance Management
• Job type: Full Time
• Experience level: Lead
• Salary: CA$102,300 - CA$187,700 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, Canada

About the role

• Director of Performance Management leading insights and reporting processes at Canada Life. Driving innovation in sales performance management by leveraging AI and analytics for growth.

Responsibilities

• Lead the Performance Management team to deliver performance insights and reporting for CAS.
• Work with sales leaders to develop and manage the sales plans for each business.
• Build and evolve a reporting ecosystem covering: Sales and financial performance, operational tracking for sales productivity and client experience, Risk & Compliance metrics in partnership with risk teams.
• Own executive-level reporting, including Quarterly Function Reviews (QFR) and support for Quarterly Business Reviews (QBR).
• Track, measure, and monitor performance against sales plans and maintain CAS KPIs aligned to growth objectives.
• Enhance advisor/agent-level reporting and expand reporting support for Pinnacle and FSC.
• Support sales leaders and HR with sales compensation and incentive programs.
• Collaborate with CAS leaders and key stakeholders to ensure alignment around reporting and shared success.
• Drive innovation and continuous improvement, leveraging AI and analytics to improve efficiency and insights.

Requirements

• 10+ years of experience in sales performance management, analytics, or similar leadership roles in complex organizations.
• Strong background in financial analysis and data management.
• Experience creating financial and performance models.
• Proficiency with data and reporting tools, including managing large data sets and building dashboards in tools like Power BI.
• Proven leadership experience, including managing teams.
• Expertise in turning data into actionable insights that drive business growth.
• Experience defining and managing sales targets and KPIs, and tracking performance across large, complex sales organizations.
• Understanding of sales operations, including financial reporting, performance metrics, and incentive program design and administration.
• Ability to build strong relationships and collaborate across multiple teams and levels.
• Strong communication and influencing skills.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development
• Bonuses
• Wellness programs