Help Desk Technician I providing technical support to Camis employees and clients. Resolving software inquiries and maintaining systems in a hybrid work environment.
Responsibilities
Resolving complex software inquiries from clients, call center agents, and park staff over the phone
Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Documenting and tracking support activity and clearly communicate technical solutions in a user-friendly, professional manner
Troubleshooting hardware and determining next steps to get issues resolved
Performing on-site visits to customer locations for upgrades and maintenance. Travel may be required for up to 2 weeks at a time
Requirements
Valid G driver's license with a clear driver's abstract is required for this role
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