Hybrid Onboarding Specialist

at Caleb & Brown

• Job title: Onboarding Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Fort Lauderdale, United States

About the role

• Onboarding Specialist managing regulatory compliance for clients at a leading cryptocurrency brokerage. Focus on KYC, CDD, and providing exceptional customer service in a dynamic team.

Responsibilities

• Onboarding customers in accordance with AML/CTF regulatory requirements, with a focus on applying KYC and customer due diligence (CDD) procedures.
• Providing a smooth and timely onboarding experience for a range of customer types.
• Communicating Caleb and Brown’s AML/CTF and regulatory compliance requirements to customers through written and verbal communication.
• Resolved customer onboarding matters and queries, including reviewing potential sanctions and adverse media results.
• Collaborating with others on projects to develop and improve our AML/CTF and regulatory obligations.
• Apply and maintain other facets of our AML/CTF policies and procedures, including ongoing customer due diligence, periodic reviews, and transaction monitoring as time allows.

Requirements

• Experience working in a KYC/AML role, preferably with client-facing responsibilities
• Bachelor's degree or equivalent
• Ability to work independently and collaboratively in a team or remote environment
• Excellent verbal and written communication skills
• Ability to handle multiple tasks and manage time effectively
• Capacity to handle and manage projects of varying complexity
• Highly detail-oriented with strong critical thinking and problem-solving skills
• Strong work ethic and desire to work in a fast-paced environment
• Resilient under pressure and tenacity to face challenges head-on
• Understanding of cryptocurrency markets or blockchain forensic tools (e.g., Chainalysis, TRM Labs, etc.) preferred but not mandatory

Benefits

• Ongoing training and industry development opportunities from a supportive leadership team
• Access to cutting-edge technology and market insights.
• Collaborative and supportive team culture with a passion for digital assets.
• Learn from a team of experienced cryptocurrency experts
• Competitive compensation that recognises experience and impact
• Hybrid working arrangements designed around trust and autonomy
• 0% trading fees with Caleb and Brown