Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
About the role
- Support Specialist managing distributor processes and communication for C.A. Fortune’s National Distributor Management Team. Fully remote role but offers hybrid options for local applicants in Chicago, IL.
Responsibilities
- Manage completion and submission of distributor promotional forms
- Process product price and spec changes within distributor systems
- Maintain complex calendar of distributor processes and deadlines
- Assist CA Support department with distributor policies, purchase order revisions and trade deduction resolution
- Maintain constant communication with Client Representatives as needed to complete tasks and meet deadlines
- Master Distributor web portals analyzing inventory, item and sales data to grow Client profitability
- Assist on inter-departmental projects when needed to meet KPIs set for the agency by our clients
Requirements
- Excellent computer skills with strong Microsoft Office 365 proficiency
- Impeccable organizational and multi-tasking skills
- Strong attention to detail and committed to accuracy
- 2+ years in an office administrative role preferred
- Must be resourceful and able to find information when answers are not clear
- Demonstrate professional verbal/written communication skills
- Able to collaborate with a team as well as independently motivated
- Consumer packaged goods experience
Benefits
- PTO and Sick days
- 11 paid company holidays per year
- 1 Floating holiday
- 2 paid volunteer days per year
- 3 months fully paid parental leave (regardless of gender)
- Medical, dental, and vision
- Paid company life insurance
- 401k with company match
- Summer hours (half day Fridays from Memorial Day thru Labor Day)
- Work from home flexibility
- Bonus eligible
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