Customer Care and Sales Advisor at Sparklight providing customer support and sales assistance. Engaging with customers about billing, services, and product changes while meeting sales goals.
BS
Hybrid Senior Customer Service Advisor – Revenues & Benefits
Posted 4 months ago
About the role
- Senior Customer Service Advisor providing support for council tax and housing benefits inquiries. Handling complex resident enquiries and maintaining customer records in a hybrid work environment.
Responsibilities
- Handle a high volume of complex enquiries from residents, landlords, and internal departments via telephone, email, and webchat.
- Interpret complex legislation and policies to provide timely and accurate advice to customers on Council Tax liability, benefit entitlement, discounts, and exemptions.
- Help vulnerable residents with the claim process.
- Handle initial enquiries relating to debt and negotiate payment arrangements with customers Council Tax, or overpaid benefits.
- Maintain accurate and confidential electronic records, ensuring all actions taken and information provided are logged in line with data protection policies.
- Guide customers to online self-service tools or other agencies, such as debt advice services or the Department for Work and Pensions (DWP), when appropriate.
Requirements
- You have to provide and have knowledge of a comprehensive and in-depth telephony/webchat service for council tax / council tax support / housing benefit and recovery enquiries to operate as part of the team providing the efficient day-to-day operation of first point of contact for customer and online support services, enabling customers to resolve issues first-time and focusing on encouraging and supporting customers to self-serve.
- Ready to work between the hours of 9am -5pm Monday to Friday.
- Work at the Civic Centre twice a week (but may need to do more days if required) and working from home.
- To be a specialist in advising full spectrum of council tax and housing benefit enquiries, consistent with current regulations and policies and have a positive attitude toward customers.
- Will go the extra mile to help our customers and listen to their needs.
Benefits
- Perks Hub
- Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc
- Shopping discounts from the biggest brands, all year round
- Save money on everything from the supermarket shop to summer holidays
- Wellness Hub
- Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts
- Mindfulness, meditation and sleep resources, available on all your devices
- Guides to help with everything from anxiety to stopping smoking
- Confidential mental health helpline, 24/7 access to a qualified counsellor
- Celebration Hub
- Company polls where everybody can vote for the winners
- Culture Hub
- Stay in the loop with what’s happening by accessing Culture hub anywhere, at any time
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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