Hybrid Technical Support Analyst – Hybrid

at Broadridge

• Job title: Technical Support Analyst – Hybrid
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$65,000 - CA$80,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, SQL
• Location requirements: Hybrid, Toronto, Canada

About the role

• Production Support Analyst ensuring stability and performance of critical business applications for asset servicing and corporate actions. Liaising between clients and internal tech teams.

Responsibilities

• Provide advanced Level 2 support for production and client-facing environments.
• Manage day-to-day technical and functional application issues, performing diagnostics, troubleshooting, and resolution of incidents.
• Lead environment configuration, validation, and deployment activities to ensure application readiness and reliability.
• Conduct proactive monitoring, performance checks, and system health analyses to identify potential issues before they impact clients.
• Execute SQL queries, analyze logs, interpret data flows, and coordinate fixes with development and infrastructure teams.
• Participate in application release cycles, ensuring seamless deployments and validating post-release stability.
• Act as the primary escalation point for application incidents, performing timely triage and resolution in line with SLAs.
• Perform detailed root cause analysis (RCA) for recurring or critical issues and drive preventive solutions.
• Coordinate software releases, patches, and configuration changes in compliance with change management and governance standards.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related discipline (required).
• ITIL v3 or v4 Foundation certification preferred.
• Minimum 5 years of experience in a client-facing application or production support role within financial services.
• Proven knowledge of asset servicing lifecycle, corporate actions, and related financial processes.
• Hands-on experience with software release, deployment, and environment management in business-critical systems.
• Familiarity with DevOps practices and AWS environments, with experience in continuous integration and automated delivery beneficial.
• Strong background in incident, problem, and change management following structured ITIL processes.

Benefits

• Medical, dental, life and vision insurance.
• RRSP program with company match.
• Paid parental leave.
• Competitive vacation days.