Technical Support Specialist handling client environments for Lirio, a behavior change AI company. Collaborating on technical solutions, ensuring quality service, and driving process improvements.
About the role
- Application Support Analyst providing front line support for financial management systems. Engaging with clients in the financial industry to ensure systems are operationally ready.
Responsibilities
- Provide front line support to BAMS product suite end users via phone and email
- Serve as front line of support for all trading inquiries- troubleshoot, triage and manage issues from point of origin to resolution
- Provide clients, and internal partners, proactive, consistent and quality update on issues
- Work with the manager to handle issue backlog, monitor and assign issues as reported by clients
- Develop and maintain strong working relationships with client base
Requirements
- Computing or Finance degree
- Financial industry (investments) knowledge will be the very strong plus
- Understanding of financial markets and trading
- Strong written and verbal communication skills and ability to multi-task
- Client facing technical support experience
- Ability to work in a dynamic environment
Benefits
- Professional development opportunities
- Educational opportunities including formal classes and online courses
- Access to 8,500+ online courses covering various topics
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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