Regional lead managing Customer Service, Warehouse & Logistics across Japan and Korea. Driving operational excellence and leading a team focused on service quality and continuous improvement.
About the role
- Customer Service Advisor supporting applicants and Business Support Partners at Start Up Loans. Delivering positive customer experiences across various channels and resolving queries effectively.
Responsibilities
- Support applicants and Business Support Partners throughout their journey with Start Up Loans
- Deliver a positive and consistent customer experience across a multi-channel contact centre
- Respond to enquiries professionally and promptly via telephone, email, and webchat
- Work collaboratively with colleagues to meet service level agreements and personal performance targets
- Identify and resolve customer issues, including stage one complaints
- Establish root causes and work towards appropriate solutions
- Share feedback with the Customer Experience leadership team to help improve the customer journey
- Follow all internal and external risk, control and compliance requirements
- Maintain a reliable quality record
Requirements
- Professional telephone manner
- Clear communication skills, both verbal and written
- Ability to build rapport quickly
- Gather relevant information efficiently
- Understand customer needs
- Customer focused
- Ability to work independently as well as part of a team
- Capable of managing time effectively while prioritising tasks in line with business needs
- Attention to detail
- Sound judgement
- Practical, solution-focused approach when resolving customer queries
Benefits
- 30 days annual leave plus bank holidays, opportunity to buy and sell up to 5 days holiday
- 15% employer pension contribution
- Flexible working
- Cycle to work scheme, healthcare cash plan, Group Income Protection and life assurance
- Paid voluntary days, maternity, paternity, adoption, and shared parental leave
- Benefits designed to suit your lifestyle - from discounts on retail and dining, to health and wellbeing, travel, and technology...and plenty more
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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