Level 3 Support Specialist providing pro - active technical support for Vista’s Cloud clients globally. Responsible for incident management and collaborating with teams for solutions.
About the role
- Customer Support Officer assisting customers with inquiries and troubleshooting at Brighte. Engaging with customers across email, chat, and phone while maintaining CRM data.
Responsibilities
- In this role, you can flex your communication style to liaise and respond to many different types of people.
- You'll help to troubleshoot and solve customer problems effectively, while demonstrating empathy and understanding towards any customer concerns.
- Maintain clean and updated data in CRM systems and ensure the customer support experience across email, chat, or phone interactions, both inbound and outbound, is a positive one.
- You'll assist with varied enquires which include things such as document requests, account details adjustments and inbound vendor/merchant enquiries and general enquires.
- You'll help customers with any requests to process payments and assist with troubleshooting any app issues.
Requirements
- Your communication skills are strong - this is essential to your success in the role. This means that you have great verbal and written communications, as well as active listening and empathy.
- You are skilled in problem solving and have the confidence and capability in troubleshooting and resolving customer inquiries efficiently
- You are empathetic and understanding, with the ability to empathise with customers and understand their perspectives, with the ability to stay calm and patient, even when handling challenging situations.
- Familiarity with CRM Systems: Experience or familiarity with maintaining clean and updated data in CRM systems.
- You are adaptable and flexible, with the readiness to handle various customer inquiries and adapt to different situations.
- Your attention to detail is second to none and you always ensure accurate and thorough recording of information and data.
- You have worked in a similar role and are skilled in providing customer support via email, chat, or phone, both inbound and outbound.
Benefits
- Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity and balance between office engagement and remote flexibility. Our in-office days are Monday through Thursday (4 days), with Friday as a remote day.
- Free lunch! Yes, there is such a thing! Kickstart your week with our Monday Mingle meaning lunch on us and great company. From tacos, to sushi, to charcoal chicken, it's a delicious way to catch up, unwind and connect.
- Get social. We host a range of social activities at Brighte. A fan-favorite being our weekly Thursday social event, where you can catch up with colleagues over a drink, snack and a game of table tennis.
- We want our employees to share in Brighte’s success. You will be given an opportunity to join our Employee Share Option Plans (ESOP).
- Snacks galore – who doesn’t love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies – you name it! We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment.
- End-of-trip facilities. Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.
- Anniversary leave - your dedication at Brighte won’t go unnoticed. Enjoy an extra day to celebrate your work anniversary with us.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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