AMI Analyst responsible for resolving exceptions in the AMI Meter Data Management System. Collaborating with teams to ensure efficient meter data flow at Eversource.
About the role
- NOC Analyst at Boxxe Group managing incidents for Managed Service Customers. Responding to support incidents and maintaining operational efficiency in a hybrid work setting.
Responsibilities
- Own and managing tickets for Incidents, Problems, Changes and others for Managed Service Customers and non-managed customer devices.
- Responding to support incidents raised via web portal, email, monitoring platform or phone.
- Updating tickets in an organised an efficient manner and logging time for all work performed.
- Maintaining and delivering patching cycles for Managed Service Customers.
- Working within defined service level agreements (SLA) for different customers to ensure SLAs are met within thresholds.
- Investigating and troubleshooting customer network issues with the aim of moving towards resolution.
- Where needed, gathering all required information and following escalation processes when passing tickets to 2nd and 3rd line.
- Documentation of customer systems where required.
- Ensuring data within tickets is correct for reporting purposes and assisting in quality checks as needed.
- Support NOC colleagues, across all lines, to assist in building a positive team culture and environment of transparent knowledge sharing.
Requirements
- Previous NOC experience
- Cisco Routing, Switching, Wireless configuration and troubleshooting – Desired minimum CCNA / FCP Certification or suitable industry experience
- Configuration and troubleshooting of Cisco and Fortinet security products, specifically; ASA, ISE, FirePower, Umbrella, Secure Access, FortiOS, Fortimanager
- NOC 24/7 experience
- Have a full and valid UK driver’s license
- Be able to attend customer sites when required
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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