Analyst specializing in contracts and concessions at a mobility infrastructure company, supporting financial management, audits, and technical analyses.
About the role
- AMI Analyst responsible for resolving exceptions in the AMI Meter Data Management System. Collaborating with teams to ensure efficient meter data flow at Eversource.
Responsibilities
- Resolve exceptions within the AMI Meter Data Management System and associated suite of AMI systems.
- Log tickets with vendor’s Customer Support or liaise directly on the phone with vendor’s support staff to resolve system issues.
- Conduct investigation of relevant meter events and alarms, ensure that meter-related incidents are resolved in a timely and consistent manner.
- Troubleshoot meter data issues utilizing back-office software and systems.
- Analyze and diagnose issues causing exceptions in meter data.
- Perform detailed analysis of exceptions to identify patterns and anomalies.
- Issue field service orders in the CIS system to troubleshoot meters requiring in person visits.
- Generate reports on exception trends and resolution status.
- Provide insights and recommendations for improving data accuracy, process automations, and system performance.
- Collaborate with cross-functional teams, including IT, field operations, and customer service, to address and resolve exceptions.
- Provide support for the maintenance, upgrade, and enhancement of AMI functionality.
- Participate in system testing and validation to ensure data integrity.
- Propose and implement process improvements to reduce the occurrence of exceptions.
Requirements
- Bachelor’s degree in computer science, Information Technology, or Engineering
- Three (3) plus years’ experience in AMI meter applications, data management, or a related role
- Thorough knowledge of AMI systems and utility metering infrastructure
- Effective communication and interpersonal skills
- Excellent problem-solving abilities and attention to detail
- Ability to work independently and as part of a team in a fast-paced environment.
Benefits
- Eversource offers a competitive total rewards program
- Check out our careers site for an overview of our benefits programs
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