Key Account Manager handling customer relations for Toga Food, an established Swiss food company. Focus on account management, customer engagement, and innovation in product offerings.
About the role
- Account Coordinator providing administrative support to the sales team at Boundless, ensuring smooth order coordination and customer service functions. Involves collaboration with various teams and suppliers.
Responsibilities
- Perform all support and order coordinating functions for assigned Account Executive
- Work with suppliers with virtual specs, apparel mock-ups
- Assist in developing quotes and proposals for Account Executive when needed
- Effectively collaborate with Account Executive, internal team, and suppliers on a regular basis to ensure smooth order coordination and fulfillment
- Enter and review orders, verify details, facilitate order proofing, track statuses, and ensure orders are shipped and arrive as scheduled
- Effectively collaborate with immediate team members, supervisor, and other departments on a regular basis to answer general questions, resolve issues, and ensure accurate client billing
- Properly document all supplier fulfillment discrepancies
- Provide and manage ongoing reports
- Provide effective administrative support as needed
- Work with Account Executive and team to gather project detail
- Coordinate projects with warehouse personnel to ensure the project will be completed on time and according to the specific requirements
- Function as inside contact for Key accounts - maintain website with changes in product, employee base, access, etc., and work closely with Account Executive and client to ensure timely responses
- Provide backup support for other sales teams and assist with new hire training when needed
Requirements
- Promotional products industry or sales order coordinating experience preferred
- Quick learner, with strong organizational and time management skills, as well as attention to detail
- A proven problem-solver and skilled negotiator
- Strong customer service skills and adaptability to different personality types
- Excellent communication and listening skills
- Strong computer skills and knowledge of Microsoft Office programs (incl. Outlook, Word, Excel, and PowerPoint).
- Ability to work in a fast-paced constantly changing environment and meet tight deadlines
- Knowledge of Adobe products preferred
- Knowledge of ASI ProfitMaker, Salesforce and/or NetSuite a plus
Benefits
- Medical, dental and vision insurance
- Paid vacation, sick, and personal time
- 401(k) with matching
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