Level 3 Support Specialist providing pro - active technical support for Vista’s Cloud clients globally. Responsible for incident management and collaborating with teams for solutions.
About the role
- Regional IT Tech Support Specialist for Border States assisting with IT operations across branches. Responsible for installing, configuring, and supporting personal computers and networks in a hybrid work environment.
Responsibilities
- Travels within the region to assist in the operation of computer networks by installing, configuring, and supporting hardware such as PCs, laptops, printers, mobile devices, phones, credit card devices and cabling systems.
- Prepares new computers for installation including loading operating systems, application software, and installing necessary hardware, which includes adding video cards, memory, and accessories.
- Diagnoses and repairs personal computers, mobile devices, and other various hardware.
- Sends units out for repair and ensures the repair is accomplished in a timely manner.
- Uses and assists in the administration of PC lifecycle configuration management software for inventory, software distribution and installation, patch deployment, imaging, and remote support of PCs, laptops, and mobile devices.
- Provides phone support as part of the IT Helpdesk and works with PC users on hardware and software problems.
- Develops and maintains effective working relationships with customers, vendors, and others related to the company.
- Promotes and maintains the identity and reputation of Border States, ensuring customer satisfaction and addressing problems and complaints as they arise.
- Provides day-to-day conference room and audiovisual support for end users, including troubleshooting issues and assisting with routine driver updates and system upgrades for conference room hardware.
- Assists with basic network infrastructure setup and maintenance in coordination with the Networking team, including installing and connecting network switches and related hardware.
Requirements
- Associate's degree in Computer Technology or the equivalent in work experience, required.
- Bachelor's Computer Technology degree preferred.
- Knowledge of Windows desktop PC’s is essential.
- Experience managing additional OS’s such as OSX, iOS, Android, iPadOS, and others preferred.
- Experience working with computers in a WAN environment is helpful.
- Working knowledge of Microsoft Office and O365, Internet, email and SAP software preferred.
Benefits
- Health, Dental and Vision Benefits
- Accident, Critical Illness, Hospital Indemnity
- FSA & HSA
- Employee Stock Ownership Plan (ESOP)
- Disability Benefits
- 401(k) Retirement Plan
- Life Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Volunteer Time
- Personal Leave time and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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