IT Service Manager connecting clients and tech teams, overseeing service delivery cycles and managing projects. Ensuring clients receive outstanding service and proactive communication.
About the role
- Manager, Client Experience overseeing client relationships and empowering team captains at Boldr. Leading operational performance and ensuring high quality commitments to Clients.
Responsibilities
- Maintain and nurture Boldr’s Client relationships
- Develop and empower Boldr’s Team Captains
- Act as a business owner taking accountability for Client and team success
- Foster a healthy working environment for team members
- Represent Boldr to Clients and act as the internal Client across various departments
- Manage day-to-day Client communication, performance reporting, training, and escalation management
- Maintain all Client Success tools and procedures
Requirements
- 3+ years in a Client facing role (Ops manager)
- 3+ years knowledge of BPO, Staffing, Tech, or other Business Service Industries .
- 3+ years people management experience.
- Manipulate Excel or Google Sheets and will be helpful with the reporting work you’ll be responsible for.
- Create dashboard and provide visibility to stakeholders
- Identify root causes, design and execute action plans
- Focus on listening and understanding what other people are saying, ask questions as appropriate, and not interrupt at inappropriate times.
- Maintain an open dialogue with the organization's external and internal Client partners in both positive and negative situations.
- Read, research, and draft letters, emails, and documents.
- Identify complex problems and review related information to develop and evaluate options and implement solutions.
- Speaking in a public setting and delivering presentations to individuals and groups.
- Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences.
Benefits
- Private Health Insurance
- Paid Time Off
- Training & Development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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